FAQ

What types of outdoor products do you offer?

We specialise in everything for outdoor adventures and garden relaxation! Our range includes air beds, camping equipment, camping furniture, camping kitchens, sleeping bags, mosquito nets, garden furniture sets, garden power tools, sunloungers, and much more. Whether you’re camping under the stars or enjoying your backyard, we’ve got you covered.

How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.

Can I modify or cancel my order after placing it?

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can only guarantee changes if we receive your request before your order is processed (within 1-2 business days).

Where do you deliver?

We deliver worldwide to most countries! However, due to logistical constraints, we’re unable to ship to some remote areas and parts of Asia.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 days after dispatch

How long does delivery take?

After processing your order (1-2 business days), delivery typically takes:
– 10-15 days with Standard Shipping
– 15-25 days with Free Shipping
Please note that delivery times may vary slightly based on your location and customs processes.

Can I track my order?

Yes! Once your order is dispatched, we’ll send you a confirmation email with a tracking number so you can monitor your delivery in real-time.

Do you offer express shipping?

Currently, we don’t offer express shipping options. For the fastest delivery, we recommend our Standard Shipping service via DHL or FedEx.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Are there any hidden costs?

No hidden costs! The price you see is what you pay, plus applicable shipping fees unless your order qualifies for free shipping (£50+).

Is my payment information secure?

Absolutely. We use secure encryption technology to protect your personal and payment information.

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return it within 15 days of receipt for a refund or exchange.

How do I return an item?

Please email our customer service team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, we’ll process your refund within 5-10 business days. The refund will be credited to your original payment method.

Do I need an account to shop?

While you can checkout as a guest, creating an account allows you to track orders, save your details for faster checkout, and view your order history.

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.

How can I contact customer service?

Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 hours.