At Flymo Shop, we stand behind the quality of our outdoor gear and want you to be completely satisfied with your purchase. If you’re not happy with your item for any reason, we’re here to help with our straightforward returns and exchanges process.

Our Returns Policy

We offer a 15-day return policy from the date you receive your item. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and unworn
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please note: For hygiene and safety reasons, we cannot accept returns on the following items unless they are faulty:
  • Sleeping bags
  • Mosquito nets
  • Inflatable chairs
  • Ice packs
  • Camping toilets

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return or exchange
  3. Our team will email you a Returns Authorisation Number and instructions
  4. Package the item securely in its original packaging
  5. Include the Returns Authorisation Number clearly on the outside of the package
  6. Ship the package to the address provided in your instructions

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we made an error in your order. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected (usually within 5 business days of arrival), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original method of payment within 10 business days. The timing of the refund appearing in your account will depend on your payment provider’s policies:

  • VISA/MasterCard/JCB: 5-10 business days
  • PayPal: 3-5 business days

Exchange Process

If you request an exchange for a different size or color, we will process this once we receive your returned item. If the exchanged item costs more than the original, you will need to pay the difference. If it costs less, we will refund the difference to your original payment method.

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately at [email protected]. We will arrange for a replacement or refund and cover the return shipping costs.

Return Request Template

To help streamline your return request, you can use the following template when emailing us:

Subject: Return Request – Order #[Your Order Number] Dear Flymo Shop Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason] I have read and understood the returns policy on your website. Please send me the Returns Authorisation Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 67 Warwick Way, Westminster, GB CH8Z 7SZ

We want you to have the best possible experience with your outdoor gear, and we’re committed to making the returns process as smooth as your adventures should be!

Happy Exploring,
The Flymo Shop Team